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Changes make DMV offices in Monroe County more accessible

On Thursday, Monroe County Clerk Adam Bello announced people with disabilities will be able to make requests for accommodations via the web or telephone. CDR Director of Advocacy Stephanie Woodward made the announcement alongside Bello. (Photo: Monroe County)

ROCHESTER, N.Y. (WHAM) – DMV offices in Monroe County are getting much more accessible.

On Thursday, Monroe County Clerk Adam Bello announced people with disabilities will be able to make requests for accommodations via the web or telephone. The changes came after the Center for Disability Rights called on the Clerk’s Office to review its longstanding practices.

Common accommodations include audio testing for people with reading difficulties, ASL interpreters, or even calling on behalf of a customer to let transportation companies know they are ready to be picked up.

The online reservation system on the County Clerk’s website can be found by selecting “Request for Accommodation,” and listing as much information as possible. Staff at the Auto License Bureau then reply to each person individually.

“One of the guiding principles of my time as County Clerk has been to make sure government works for everyone, and an essential component of achieving that goal is to ensure equal access to all of our services,“ Bello said.

“[The] commitment to ensuring that people with disabilities have the same access to DMV services as everyone else in Monroe County is both refreshing and appreciated, especially since the needs of people with disabilities have previously been an oversight," said Stephanie Woodward, Director of Advocacy for the Center for Disability Rights.

People who do not have Internet access can call ahead for an accommodations request using a new hotline - (585) 753-1604.

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