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NYS Education Dept to review contract with testing company after glitch

The New York State Department of Education says it will reviewing its contract with the company that runs its computer-based testing. (SBG file photo)

Albany, N.Y. (WHAM) - The New York State Department of Education says it will reviewing its contract with the company that runs its computer-based testing.

This comes after a glitch in the computer-based testing system run by Questar Assessment on Wednesday that prevented students in some school districts from completing their ELA tests for grades 3-8.

The problem was fixed by the following day.

In a statement released Friday, New York State Education Commissioner MaryEllen Elia and Board of Regents Chancellor called the glitch "an unacceptable failure" and "inexcusable." Staff are working to determine what caused the issue so it can be addressed and prevented in the future.

In light of the issues, the State Education Department has directed Questar to provide a root-cause analysis of the issue and make sure it does not happen again. The department will also review its contract with Questar to determine "appropriate next steps for recourse."

"We thank our districts and schools for their incredible support and patience as we work through these issues," the statement read.

More than 135,000 testing sessions were completed through Thursday.

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